Will Mason USA LLC limited Warranty Policy Effective January 1st, 2024
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Photos of the Front, Back, and both sides and the VIN number of the scooter have to be sent to us no later than 24 hours after time of delivery for all warranties to be valid.
Photos should be sent to customer@wmasonscooters.com
At Will Mason USA LLC, if you have any issues with our scooters, we will do our best to get you back as soon as possible . All Will Mason electric scooters come with a 1 year limited warranty.
Coverage
Will Mason USA LLC offers a one year limited warranty period that begins at the date of delivery. This warranty requires the scooter to be operated for its intended use and includes coverage of OEM parts with some restrictions. Those parts that fall under the manufacturer warranty include the most critical components of the scooter which are; the battery, the motor controllers, the motors, and the throttle/display. During your active warranty period, Will Mason USA LLC will only approve claims once during the coverage period. For instance, Will Mason USA LLC will cover a motor under warranty once, but additional failures of that component will not be covered under warranty.
Will Mason USA LLC 1 year Limited Warranty does not cover
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Frame or Frame members
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Lighting Systems
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Switches
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Wear and Tear Items (brakes, pads, tires, rims, screws, etc)
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Products used for rental or commercial purposes
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Wear and tear failures, or failures caused by water damage or wreck
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Physical damage, such as scratches, dents, cracks.
Our scooters are built to last. To maximize longevity, Will Mason USA LLC electric scooters require basic and minimal maintenance. Proper maintenance, operation, and storage are essential when owning any e-vehicle. Component failures caused by aftermarket modifications, exposure to elements (water damage), battery neglect/improper storage, and using the product for something outside its intended use will not be covered under warranty.
Will Mason USA LLC warranty is a parts warranty. We stock parts well, ship quickly.
Repair – Will Mason USA LLC products are fun and friendly to work on, most components are plug and play, and we can offer comprehensive guidance for at home repairs. We offer custom videos, wiring diagrams, typed instructions, phone support, and guidance needed to help with installation.
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Filing a Claim
Should you have an issue with your Will Mason USA LLC product, we’re here to help! Send us an email, give us a call, outline/detail the issue you’re having, attach photos or videos so we can check it out. We pride ourselves in our response time and know our scooters very well. We know and love all Will Mason USA LLC scooters, and can help with supporting all models.
Shipping Coverage
We hate to see a problem on a new scooter. Should you have an issue covered by warranty present itself within the first two weeks of delivery of the item, Will Mason USA LLC will cover the part and shipping cost under warranty. If that issue is something you prefer us to address, we will cover inbound and outbound shipping, labor and the part under the warranty. Will Mason USA LLC will only cover shipping costs under warranty within the first two weeks and requires the original packaging.